Terms and Conditions

Shipping Rates
From time of their completion all orders are packaged and shipped within 2-3 business days. Packages are shipped Priority Mail and per the USPS are estimated to arrive within 3-7 business days. Depending on the outside temperate we include ice packs to avoid melting. Shipping rates are a flat $22.00

Shipping Policy
At Sappho Chocolates we take pride in our product and our customer service! We pledge that all orders will be processed as quickly as possible and will ship in 2-3 business days. All orders are shipped via USPS priority mail.
Sappho Chocolates ships products only to locations within the continental United States. We do not ship internationally or to Puerto Rico, Guam, US Virgin Islands or Canada. Delays at borders will cause melting and unhappy customers.
If we are shipping to a business, we ship Monday thru Wednesday, so that the package will arrive no later than Friday. If your order is being delivered to a residence, we can ship Monday thru Thursday, making the package arrive no later than Saturday.
Our goal is to ensure that your chocolates will spend as little time in transit as possible, while keeping shipping costs within reason. If you have a specific date you want your package to arrive include a note with your order and we’ll do our best to see it arrives on that date.

Some holidays are busier than others! Please be aware that it may take additional time to prepare your order. When placing an order for a holiday please observe the following deadlines to ensure prompt delivery before the Holidays.
New Year’s Day – For delivery on or before Dec. 31st: USPS Priority Mail: Order by midnight of Dec. 23rd.
Valentine’s Day – For delivery on or before Feb. 14th: USPS Priority Mail: Order by midnight of Feb. 1st.
Thanksgiving – For delivery on or before Nov. 27th: USPS Priority Mail: Order by midnight of Nov. 17th.
Hanukkah – For delivery on or before Dec. 1st: USPS Priority Mail: Order by midnight of Nov. 25th.
Christmas – For delivery on or before Dec. 24th: USPS Priority Mail: Order by midnight of Dec. 14th
In the event of extreme weather, such as snowstorms or hurricanes, delivery may take longer than expected. Please plan accordingly.

Returns Policy
Our return policy is very simple. When you order from Sappho Chocolates, you can be sure that your chocolates will arrive in good condition. Seasonal temperatures require extra care so we carefully package our chocolates with ice packs when the average temperature is above 75 degrees F. If your order does not meet your expectations, please contact us for a prompt and courteous resolution. Your satisfaction is our goal!

Sappho Chocolates promises to never share your private information with 3rd party vendors.

Electronic Communications
When you visit Sappho Chocolates website or send us emails, you are communicating with us electronically and therefore consent to receive communications from us electronically. We will communicate with you either by email or posting announcements on our site. You agree that all agreements, notices, disclosures and other communications that we provide satisfy any legal requirements that such communications be in writing.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Sappho Chocolates or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Sappho Chocolates, with copyright authorship for this collection by the same, and protected by U.S. and international copyright laws.

Sappho Chocolates trademarks may not be used in connection with any product or service that is not Sappho Chocolates, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Sappho Chocolates. All other trademarks not owned by Sappho Chocolates or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with connected to, or sponsored by Sappho Chocolates or its subsidiaries.

Licenses and Site Access
Sappho Chocolates grants a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it except with express written consent of Sappho Chocolates.

Your Membership Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with the involvement of a parent or guardian. Sappho Chocolates and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion

Reviews, Comments, Emails and Other
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false e-mail address impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Sappho Chocolates reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

Risk of Loss
All items purchased from Sappho Chocolates are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions
Sappho Chocolates and its associates attempt to be as accurate as possible. However, Sappho Chocolates does not warrant that product descriptions or other content of this site is accurate, completely reliable, current, or error-free. If a product offered by Sappho Chocolates is not as described, your sole remedy is to contact our customer support team for remediation.

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link or you can email us at customersupport@sapphochocolates.com